How do I sign up for Openpay?
What is required to use Openpay?
To sign up with Openpay you must:
- Be 18 years or older
- Provide valid Australian ID (or New Zealand ID if a resident there)
- Provide a valid email address and two contact phone numbers
- Provide a valid Visa or MasterCard, both credit or debit cards are acceptable.
Is Openpay a credit card?
No. Openpay makes buy now, pay later, payment plans available. You do not need to hold and manage another credit or store card. You do however need an existing Visa or Mastercard to use Openpay.
Does Openpay perform a credit check?
Depending on the purchase you are making, you may be asked to consent to a credit check. In those instances, your consent will be clearly requested before a purchase is made.
Is my information secure with Openpay?
How are payments made?
Payments are taken automatically as scheduled from your nominated credit or debit Visa or Mastercard. You can also make a payment early through the Openpay app.
How do I update my card details?
You can quickly and easily update your card details in the Openpay app. Alternatively, you can also update your payment details by calling Openpay on 1300 168 359. Their business hours are Monday to Friday 9 a.m. – 5 p.m. AEST. You will also need to contact them if your card has been lost or stolen to update your card details. Note: Please never email card details to them or leave these details on a messaging service. Simply leave your name and contact details and one of their customer service members will be in touch.
What if I need more time to make a payment?
Reach out to Openpay on 1300 168 359 or via email to email@example.com and they’ll see what they can do to assist.
How do I fix up a late payment or other payment related matter?
Openpay’s customer service team is there to assist with payments Monday to Friday 9 a.m. to 5 p.m. AEST. Please contact them by email firstname.lastname@example.org or phone 1300 168 359 for help on correcting a late payment or another payment related matter.
Can I make early payments?
Yes, early payments can be made quickly and easily in the Openpay app. You can also call their customer service team. The plan management fee will still be applicable. To pay off your entire plan, please contact their customer service team by email email@example.com or phone 1300 168 359.
What merchant name will appear on my bank statement?
Regardless of the merchant in which you made the purchase, a reference to Openpay will appear on your bank or card statement.
Are there late fees?
If payments have not been made by their scheduled date, late fees will apply. Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence. They understand that there are times when making a payment is just all too hard. Please contact them before the payment due date to reschedule and avoid late fees.
What if I want to return my purchase?
Full returns and partial refunds are available with Openpay. Please contact us so we can prepare a refund to you. All returns are subject to the our return policy.
How do refunds work?
Any amounts paid by you will be refunded back onto your nominated card and any future instalments will be cancelled or adjusted if necessary in the case of a partial refund. Plan management fees will not be refunded.
My refund was processed, why can't I see the funds in my account?
Openpay processes your refund immediately. As with all merchants, sometimes the bank may take a few days to clear the funds back into your account.
How long does the online study take?
We estimate the online study should take 50hrs to complete. This includes all 8 modules and exams at the end of each module.